Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary Range: $30,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

Flexible Schedule

Career Growth Opportunities

Hands on Training

• A Property & Casualty license
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Professional phone etiquette.
• Strong communication skills, both oral and written.
• No insurance experience required but must be willing to learn

• Solicits for new business via telephone, networking, and other lead sources.
• Process customer policy change requests.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Maintain knowledge of new products.
• Prospecting and generating new business through leads & referral sources.
• Provide exceptional customer service.
• Educate clients on the insurance policies that best suit their needs

As an active Army National Guard Captain, I strive to provide training and structure that will lead to a successful and team-oriented work environment. Honesty, integrity and service is the Pembroke Agency motto.