As a CSR, youll be the first point of contact for our clients helping with policy service, billing, and claims support while ensuring every interaction builds trust and confidence. This is not a sales role your success is measured by client satisfaction, accuracy, and teamwork.

What We Offer

Competitive Pay: $18.00/hour starting base salary, with performance-based incentives

Work-Life Balance: Paid time off, holidays, and a consistent MondayFriday schedule

Career Growth: Paid training, licensing support, and advancement opportunities

Benefits: Health stipend, retirement plan options, and employee discounts on insurance

Culture: Supportive, team-oriented environment where your contributions are valued

Salary Range: $18.00 - $21.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

• Previous customer service or office experience (insurance preferred but not required)
• Active P&C and/or Life license (or willingness to obtain with paid training)
• Strong communication and problem-solving skills
• Organized, proactive, and reliable team player
• Familiarity with Farmers systems like APEX is a bonus

• Provide exceptional service via phone, email, walk-ins, and social media
• Assist with policy changes, billing, payments, and claims follow-up
• Schedule and prepare Farmers Friendly Review (FFR) appointments
• Support client appreciation events and community initiatives
• Maintain accurate records and ensure compliance with agency standards
• Collaborate with team members to improve workflows and service delivery

Established in 1928 with the simple goal of insuring the vehicles of rural farmers but as the needs changed, so did we. Currently we now provide insurance for home, auto, business, recreational, life and financial services across 36 states.