We are a high-performing Farmers Insurance agency serving over 5,000 clients with a dedicated team of eight professionals, including sales, service, and leadership staff. We pride ourselves on delivering exceptional service, strong client relationships, and strategic protection for every stage of life. As we continue to grow, were seeking a Service Retention Specialist to drive long-term client satisfaction and retention. By joining our Farmers Insurance team, you will:

• Gain direct, real-world experience in our office through our innovative 4 week Farmers University Training program. You wont just learn theory, you'll be applying strategies in real time, developing the critical skills needed to thrive in your role as a service retention specialist.
• Work alongside Farmers Insurance industry leaders who will personally mentor and guide you through every step. Their insights and expertise will shape your career.
• Join a dynamic, diverse, and forward-thinking team that celebrates success, supports one another, and is driven by a shared commitment to excellence. You'll be surrounded by ambitious peers and mentors who will push you to new heights as its understood that the collective efforts of the team are what will continue to contribute to the teams success and continued growth.

Position Overview:

The Service Retention Specialist will handle overflow from the current service team while focusing primarily on client outreach, retention strategies, and renewal optimization. This position balances both service and sales functions and requires strong communication, problem-solving, and technology skills. A key component includes leveraging the value of life insurance as a retention and financial planning tool, while also creating meaningful connections through client touchpoints and digital engagement.

Salary Range: $40,000.00 - $45,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Holidays

Licensing support

Retention bonuses and cross-sell commission

- 2+ years in insurance service or account management

- Active P&C license (Life & Health preferred; not required)

- Strong communication and tech skills

- CRM, automation, and social media platform experience

- Event planning or outreach experience preferred

- Handle service overflow and conduct outreach to clients

- Review renewals and rewrite policies to retain business

- Identify and execute cross-sell opportunities (especially life insurance)

- Schedule life appointments for existing staff weekly

- Use CRM (Little Giant) for automation, reporting, and tracking

- Create and manage social media content weekly

- Plan and support client appreciation events and seasonal giveaways

- Account servicing

- Collaborate with CSRs, producers, and leadership

Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.

Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.

You may know us by our famous jingle "We are Farmers, bum-ba-dum, bum-bum-bum-bum" or by our tagline "We know a thing or two, because we've seen a thing or two".

By joining our team, you will:

Hands-On Learning Experience: Gain direct, real-world experience in running an insurance business. You won’t just learn theory—you’ll be applying strategies in real time, developing the critical skills needed to thrive as an agency owner.

Mentorship for Success: Work alongside industry leaders who will personally mentor and guide you through every step. Their insights and expertise will shape your journey, providing you with the foundation to build your own successful insurance business.

Fast-Track to Ownership: Unlike traditional career paths, this program is designed to fast-track your growth, equipping you with everything you need to confidently own and operate your agency in just 6 to 12 months.

Growth-Oriented Culture: Join a dynamic, diverse, and forward-thinking team that celebrates success, supports one another, and is driven by a shared commitment to excellence. You’ll be surrounded by ambitious peers and mentors who will push you to new heights.

Unique Flexibility: With the ability to work hybrid if meeting sales goals or in the office, you’ll enjoy a flexible work environment that adapts to your personal and professional needs.

Join a company that values innovation, community, and entrepreneurial success - start your journey with Farmers Insurance TODAY!