Join a company that is committed to making a difference in peoples lives every day. We are seeking a highly motivated and experienced Customer Service Representative (CSR). A background in Property & Casualty insurance is a plus, but not a deal breaker. The ideal candidate will be responsible for managing client relationships, handling policy servicing, processing changes, and providing outstanding support to both clients and agents. This is a critical role focused on retention, accuracy, and professionalism. We are looking for someone that is highly organized and is efficient at handling multiple tasks at once.

Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Salary Range: $45,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Evenings Off

• Excellent Communication/interpersonal skills.
• Be a fantastic presenter.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.

• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Return all phone messages promptly.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.
• Develop and maintain client relationships.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Our local insurance agency is located in Woodstock. Our team takes pride in providing each and every client with exceptional customer service while delivering them insurance products that best suit their needs. We are constantly growing and adding talent to our well established agency. If you are looking for a rewarding career in the insurance industry, then we encourage you to apply to our team today!