Farmers Insurance - Brandon Whinery
Customer Service Representative
Job Overview
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
This is an entry level position with the ability to advance in the company.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary Range: $27,000.00 - $40,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Evenings Off
Mon-Fri Schedule
Health Insurance
Career Growth Opportunities
Requirements
- A Property & Casualty license is preferred but will train good individual.
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Must have ability to multi-task.
- Career minded vision.
- Strong work ethic and leadership skills.
- Driven and goal-oriented individual.
Responsibilities
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Complete Evidence of Insurance requests.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Provide exceptional customer service.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.