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Farmers Insurance & Financial Services

CUSTOMER SERVICE EXECUTIVE


Job Overview

We are a high-performance Farmers Insurance & Financial Services Agency - a Fortune 500 insurance company and Forbes' America's Best Employers for Women 2020. Our mission is to grow, preserve and protect our clients' assets “ their life, auto, home and business.

If you want to be paid well, mentored, challenged, appreciated, and on a mission to make a meaningful career, then this is an honorable opportunity for you!

We want a team member to join our winning sports team culture that is committed to giving world-class service by keeping current clients happy and bringing on new clients.

Team members must have a positive attitude and care, listen to others, be open to feedback and criticism, and have a strong desire to learn and grow. 

Salary Range: $20.00 - $25.00 per hour

Benefits

Compensation is DOE and includes a base salary, commissions, bonuses, cash and non-cash awards, health insurance, vacation, and paid time off.

Requirements

MUST HAVE ATTRIBUTES:

¢ Positive Attitude: Take 100% responsibility and ownership of your behaviors and results by eliminating BCD (Blaming, Complaining, and Defensiveness)

¢ Problem Solving: Build relationships by listening and relate to others and focus on creative solutions to their problems

¢ Self-Motivation: Commitment to succeed and go above what is required for continued professional growth and development

¢ Reliable: Responsible and follow through to completion

¢ Coachable: Embrace the truth and eliminate excuses to become better every day

¢ Resourceful: Use all resources available to provide solutions to problems effectively and efficiently

*Successful candidate must pass background check.

 

 

Responsibilities

¢ Ensure agency is operating efficiently and effectively by taking care of all administrative processes and procedures so our agents can focus on helping clients have proper coverage

¢ Be the first to greet clients in office and pick up incoming calls and return calls, texts and emails by the end of the day

¢ Schedule and confirm 2 policy reviews or new business meetings a day for a total of 10-12 meetings a week and 1 social media reviews a week

¢ Process payments, claims, policy changes, prepare and mail life policies to clients

¢ Answer billing questions and conduct reviews to save clients from cancellations

¢ Process payments, claims, alerts, certificates of insurance, binder requests, and organize client files

¢ Follow-up on required documents

¢ Prepare proposals and write new business

¢ Build relationships with your own network of family and friends, existing clients, former clients, and prospects and bring 1-2 new auto, home, life, or business leads to our agents each day


Remote Type: No
Job Type: Full-Time
Job Category: Customer Service
Company Location: 17250 BOTHELL WAY NE LAKE FOREST PARK, WA 98155
Job Ad Location: Seattle, WA, 98155, USA

About Us

We are a growing Farmers Insurance & Financial Services Agency - a Fortune 500 insurance company with a mission to grow, preserve and protect our clients' assets “ their life, auto, home and business.

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