As a Customer Service Representative, you’ll be the face for our customers. You will be responsible for onboarding new customers, providing excellent service after the sale, and ensuring our clients feel supported throughout their journey. This role requires a tech-savvy individual who is committed to outstanding attendance, a positive attitude, and going the extra mile to help our customers. You’ll be part of a fast-paced team, and we’ll support you with the tools and training you need to succeed.

About Us:

We operate as two distinct yet complementary brands: 970 Medicare (Health Insurance) and Jesse Dryer Agency (Farmers Insurance). We are a dedicated team with a mission to help our customers navigate the complexities of insurance and ensure they receive the benefits they deserve for a healthier, more secure future. If you're passionate about customer service and ready to make a difference, we want you to be part of our team.

Why Join Us?

We believe that work should be both fulfilling and enjoyable. Our culture is centered around fostering an environment where you can build strong relationships, take on challenges, and have fun while achieving your goals. We provide a comfortable space with perks like free snacks, drinks, and opportunities for some friendly competition with video games and ping pong.

Our leadership team is committed to improving the lives of everyone on our team. We trust our employees to take ownership of their work without micromanagement, allowing you to thrive in a supportive environment. If you're looking for a place where you can make an impact, grow professionally, and enjoy the work you do, this is the place for you!

Salary Range: $18.00 per hour

Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

Retirement Plan

Hands on Training

Career Growth Opportunities

• Tech-Savvy: Typing 50 wpm + and comfortable with using CRM systems, databases, and other tech tools to manage customer interactions efficiently.
• Outstanding Attendance: Reliability is key—must have a strong attendance record and be committed to showing up on time.
• Positive Attitude: Must have a customer-first mentality, with a focus on providing excellent service with every interaction.
• Willingness to Obtain Insurance License: Must be willing to obtain an insurance license before starting (we provide the instructions and free access to the study course).
• Strong Communication Skills: Excellent verbal and written communication skills to clearly explain products and answer customer inquiries.
• Previous Experience: Previous experience in a professional office is preferred, but not required. We are willing to train the right candidate.

• Onboarding New Customers: Assist new clients through the onboarding process to ensure they understand their insurance plans and are set up for success.
• Customer Service After the Sale: Provide ongoing support to customers, answering questions, resolving issues, and ensuring satisfaction.
• Cross Sell: Earn extra money through commission by cross selling additional products while providing excellent customer service.
• Tech-Savvy Solutions: Typing 50 wpm + and using CRM systems and other tools to efficiently manage customer accounts and provide solutions to their inquiries.
• Product Knowledge: Gain in-depth knowledge of insurance products and policies to effectively support customers and provide accurate information.
• Effort and Accountability: Maintain outstanding attendance, attitude, and effort in all customer interactions, contributing to a positive experience for our clients.

We operate as two distinct yet complementary brands, each focused on providing tailored insurance solutions to meet the diverse needs of our community. 970 Medicare specializes in health insurance, offering expert guidance to individuals navigating Medicare options and ensuring access to the benefits they deserve for a healthier, more secure future.

In addition, Farmers Insurance covers a wide range of needs, including home, auto, life, and commercial insurance. As part of the Farmers family, we provide comprehensive coverage options with personalized service to protect what matters most to individuals, families, and businesses.

Together, we are committed to delivering exceptional service and building lasting relationships, whether you're looking for health insurance guidance or seeking coverage for your home, auto, life, or business.

At Farmers Insurance and 970 Medicare, we believe that work should be fulfilling and enjoyable. We’ve built a culture where our team can thrive—whether it’s through building strong relationships, collaborating on exciting projects, or simply enjoying the day-to-day. We offer a positive, fun environment with perks like free snacks, drinks, and opportunities for a little friendly competition with video games and ping pong.

Our leadership is deeply committed to the well-being of the team and making sure everyone has the support they need to succeed. We trust our people to take ownership of their work and achieve great results without micromanaging. If you're looking for a place where you can grow, make an impact, and enjoy the work you do, you’ll find your place with us.