Farmers District Office - Austin, TX
Bilingual Insurance Customer Service Representative
Job Overview
Farmers Insurance Agency seeking a friendly, detail-oriented, and knowledgeable Bilingual Customer Service Representative (CSR) to join our insurance team. The CSR will be the first point of contact for policyholders and potential clients, providing information about insurance products, assisting with policy inquiries, resolving issues, and ensuring a positive customer experience.
Note: Texas Property & Casualty Insurance License is required. If you do not have an active P&C License, you'll need to obtain that prior to starting the job.
- Competitive wages
- Quarterly Bonuses with Commissions
- Access to Health Insurance (50/50 cost-split)
- Career Development Plan (including assistance with attaining proper Texas Insurance Licenses)
- Position can become a management role to oversee other CSR
- Paid vacations after 1 year of employment
- The opportunity for upward advancement and increased compensation
Salary Range: $20.00 - $25.00 per hour
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Base Hourly+ Bonus Opportunity
Requirements
- Bilingual in Spanish
- Will provide exceptional customer service to our new and existing clients
- Possess excellent organizational skills with proficiency to multi-task, follow-through and follow-up
- Possesses proficient computer/math skills
- Has a strong attention to detail
- Is proactive, self-disciplined and can prioritize duties
- Possesses strong understanding of Social Media, and can create unique/engaging content
- Is comfortable working with a small team and independently
- Can handle a variety of reception and data processing duties while providing administrative support for our team
- Has reliable transportation to and from work
- Has a High School diploma (or equivalent)
Responsibilities
- Professionally answer and direct incoming calls
- Contact existing clients to schedule policy review appointments with Agents
- Contact potential clients to schedule sales meetings for Agents
- Manage social media accounts and web pages
- Help maintain overall organization of the office
- Enter, file, and manage account information in computer system
- Process and handle client payments