Join FCF Insurance Agency as a Licensed Insurance Customer Service Representative, where creating positive experiences for our clients is at the core of what we do. Even from the comfort of your home, your impact will resonate across New Jersey, as you provide exceptional service to our valued policyholders. Our fully remote setup ensures you have the flexibility to balance your professional commitments efficiently while maintaining our high standards of service excellence.

In this role, your dedication to client satisfaction will shine as you assist with policy inquiries, solve issues promptly, and offer insightful advice on insurance matters. You will be part of a supportive team that prioritizes collaboration, continuous learning, and mutual respect. If you're someone who thrives in a dynamic and engaging environment, is passionate about helping others, and possesses a positive attitude, we encourage you to apply and become a valuable member of our community-driven agency. Join us and make a difference!

Salary Range: $50,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Retirement Plan

Work from Home

Career Growth Opportunities

Health Insurance

Home and Work Life Balance

Home Work Equiment Provided

Bonus Opportunities

Licensing: An active Property & Casualty Insurance License is required for this position.

Allstate Experience Required

Experience: A minimum of two years in a customer service role, preferably within the insurance sector.

Communication Skills: Excellent verbal and written communication skills.

Customer Focused: Strong dedication to providing outstanding customer service and support.

Problem Solving: Ability to think critically and provide effective solutions to customer inquiries and issues.

Tech-Savvy: Proficiency with customer relationship management (CRM) software and virtual communication tools.

Time Management: Capability to manage time effectively in a fully remote environment, balancing multiple tasks efficiently.

Adaptability: Flexibility to handle evolving responsibilities and work across different insurance service areas.

Customer Assistance: Provide exceptional support and assistance to clients by addressing their queries, resolving issues, and offering detailed guidance on insurance products.

Policy Management: Handle policy service requests including modifications, renewals, cancellations, and updates to ensure client records are accurate and current.

Information Dissemination: Educate clients on policy details, coverage options, and payment schedules, ensuring they have a comprehensive understanding of their policies.

Problem Solving: Investigate and analyze client concerns, offering effective solutions that align with company guidelines and enhance client satisfaction.

Documentation: Maintain detailed records of client interactions and transactions, ensuring compliance with company policies and regulatory requirements.

Collaboration: Work closely with other departments to coordinate policy services and assist in the resolution of complex client requests.

FCF Insurance Agency, LLC. is a leading provider in the insurance industry, dedicated to ensuring peace of mind for our clients through personalized service and tailored coverage solutions. Our mission is to build lasting relationships grounded in trust and transparency. We foster a welcoming culture that values collaboration and professional growth, empowering our team to excel. Join us at FCF Insurance Agency, where your career can thrive in a supportive environment committed to excellence and community well-being.

At FCF Insurance Agency, LLC., we believe in empowering our team to create exceptional value for our clients. As leaders in the insurance industry, we foster a dynamic and innovative culture that thrives on collaboration and growth. Join us to work alongside dedicated professionals in a supportive environment where your ideas are valued and development is prioritized. With a commitment to integrity and excellence, we're not just insuring futures—we're shaping them. Choose FCF because here, your career journey is as important as the service we provide!