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Erlynne Rivera-Nansteel-Farmers Insurance Agency
Customer Service Rep
Job Overview
Erlynne Rivera-Nansteel-Farmers Insurance Agency in CYPRESS, Texas, is looking for an enthusiastic, customer-driven, and self-driven person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests. Your positive attitude and desire to help people will make you the perfect fit for this role. If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!
Salary Range: $30,000.00 - $75,000.00 per year
Benefits
Annual Base Salary + Commission
Hands on Training
Mon-Fri Schedule
Life Insurance
Requirements
- Bilingual, fluent in both English and Spanish.
- General Lines Property & Casualty insurance license is required.
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Confident, self-starter who works well independently.
- Must have ability to multi-task.
- Professional phone etiquette.
- Career minded vision.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Works well with other employees and is a team player with a positive attitude.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
- Strong work ethic and leadership skills.
- Strong communication skills, both oral and written.
- Driven and goal-oriented individual.
- Ability to tactfully handle stressful and difficult situations.
- Be capable of handling customer rejection.
Responsibilities
- Answer incoming phone calls
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Process customer policy change requests.
- Document each customer contact in database.
- Take premium payments from customers.
- Maintain knowledge of new products.
- Prospecting and generating new business through leads & referral sources.
- Generating insurance quotes.
- Provide exceptional customer service.
- Be outstanding at relationship building.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, solve or refer problems.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
- Assess and identify the wants and needs of your customer(s) over the phone
- Educate clients on the insurance policies that best suit their needs
Remote Type:
No
Job Type:
Full-Time
Job Category:
Customer Service Representative
Company Location:
16718 HOUSE HAHL RD STE G CYPRESS, TX 77433
Job Ad Location:
Cypress, TX 77433, US