Entertainment Travel
Call Center Representative
Job Overview
Join Entertainment Travel, a dynamic company rooted in Austin, Texas, where we pride ourselves on delivering exceptional customer service experiences. As a Call Center Representative, you will be the friendly voice and first point of contact for our valued clients. In this role, you will handle a variety of customer inquiries, ensuring every interaction ends on a positive note. With a no-remote work policy, you'll have the opportunity to build camaraderie with a lively team in a bustling office environment, fostering a community of support and shared goals. Our ideal candidate is someone who relishes face-to-face interactions, thrives in a team-oriented setting, and takes pride in providing prompt and comprehensive assistance to our customers. If you're enthusiastic, eager to make a difference, and ready to embark on a fulfilling career pathway, we invite you to be a part of our growing family at Entertainment Travel.
Salary Range: $44,000.00 - $49,000.00 per year
Benefits
Annual Base Salary Based on Experience
Life Insurance
Mon-Fri Schedule
Requirements
Education: High school diploma or equivalent required.
Communication Skills: Excellent verbal and written communication skills.
Problem-Solving Skills: Strong ability to think quickly and address issues as they arise.
Technology: Proficiency with computer systems and basic software applications.
Availability: Willingness to work flexible schedules including evenings and weekends.
Teamwork: Demonstrated ability to work effectively in a team-oriented environment.
Customer-Focus: Strong commitment to providing excellent customer service and resolving issues creatively.
Responsibilities
Answer incoming customer inquiries in a timely and professional manner, providing accurate and helpful information.
Manage large amounts of inbound calls and troubleshoot technical issues with an inviting demeanor.
Document customer interactions and transactions, providing feedback to improve the customer service experience.
Resolve customer complaints with patience and empathy, ensuring customer satisfaction and retention.
Collaborate with team members to achieve excellent service delivery and maintain high performance standards.
Keep updated on product information and company policies to ensure effective communication with customers.