Join Entertainment Travel as a dynamic Call Center Agent based in the vibrant city of Cincinnati, Ohio. We are seeking enthusiastic individuals eager to become the voice of our company as they interact with our valued customers. At Entertainment Travel, we believe in turning every customer interaction into a memorable experience, and as a Call Center Agent, you will be at the forefront of this mission. You'll work onsite, diving deep into the hub of our operations, surrounded by a team that is as passionate about customer service as you are.

With a positive and inviting atmosphere, our corporate culture is designed to support growth, both personally and professionally. Be part of a community that respects individuality, encourages teamwork, and rewards effort. If you're driven by the opportunity to provide exceptional service and thrive in an engaging work environment, Entertainment Travel is your gateway to a fulfilling career. Apply today and make a difference with every call!

Salary Range: $46,500.00 - $51,000.00 per year

Benefits

Annual Base Salary Based on Experience

Life Insurance

Mon-Fri Schedule

Communication skills: Excellent verbal communication and active listening skills required.

Team-oriented: Ability to work collaboratively in a supportive and lively environment.

Problem-solving: Strong ability to handle and resolve issues efficiently.

Adaptability: Ability to deal with changing situations and respond to queries quickly.

Technology Proficiency: Basic computer skills and familiarity with customer service software.

Availability: Willingness to work flexible hours, including nights and weekends.

Customer Interaction: Address incoming customer calls in a friendly and professional manner, ensuring queries and issues are resolved promptly.

Product Knowledge: Showcase a strong understanding of our travel services and packages to effectively assist customers with their travel needs.

Booking Assistance: Facilitate reservation processes, manage cancellations, and make alterations to travel bookings as needed.

Problem-Solving: Troubleshoot booking issues or customer complaints, providing resolutions or escalating when necessary.

Documentation: Accurately document customer interactions and details in the system for future reference.

Team Collaboration: Work closely with team members to share information and strategies to improve the overall customer experience.