Entertainment Travel
Entry Level Customer Service Assistant
Job Overview
Welcome to Entertainment Travel, where we believe in delivering exceptional customer service with a smile. Located in the bustling city of Cincinnati, Ohio, our company is seeking a motivated and friendly Entry Level Customer Service Assistant to join our dynamic team. As an integral part of our call center, you will be the first point of contact for our clients, ensuring their travel experiences are seamless and memorable. We pride ourselves on a positive and inviting environment where every team member is valued and growth is encouraged. If you are passionate about helping others and eager to start your journey in the customer service industry, Entertainment Travel is the perfect place for you to launch your exciting career. Join us in providing outstanding service and enriching the travel experiences of our clients. Apply today and embark on a rewarding path with us!
Salary Range: $45,000.00 - $53,000.00 per year
Benefits
Annual Base Salary Based on Experience
Health Insurance
Mon-Fri Schedule
Requirements
Education: High school diploma or equivalent required.
Experience: Previous experience in customer service or a call center is advantageous but not required.
Communication: Excellent verbal and written communication abilities.
Problem-Solving: Strong ability to handle challenging situations and solve problems effectively.
Teamwork: Ability to work collaboratively within a team environment.
Availability: Must be willing to work flexible hours, including evenings and weekends as needed.
Computer Skills: Basic proficiency in using computer systems and familiarity with CRM software.
Responsibilities
Customer Interaction: Provide exceptional service to all customers by handling inquiries efficiently and professionally.
Issue Resolution: Address and resolve customer issues and complaints with a positive and solutions-based approach.
Information Dissemination: Convey accurate information clearly, ensuring customers understand our offerings and procedures.
Order Processing: Assist with order processing and data entry tasks as needed to ensure smooth operations.
Team Collaboration: Work closely with team members to achieve company goals and improve customer satisfaction rates.
Feedback Implementation: Actively listen to customer feedback and share insights with management to improve service strategies.