Entertainment Travel, a leader in innovative travel solutions, is seeking enthusiastic Call Center Agents to join our dedicated team in Cincinnati, Ohio. Our company prides itself on delivering unmatched customer service, providing travelers with seamless and enjoyable experiences. As a Call Center Agent, you'll become an essential part of our mission to exceed customer expectations by offering friendly, efficient, and knowledgeable assistance. Whether you're helping clients plan their next adventure or resolving travel-related queries, your role will involve leveraging your communication skills and passion for customer service. Join us and be part of a dynamic team that values positivity and hospitality. This is an exciting opportunity for individuals seeking to make a real impact in the travel industry while working in a vibrant and supportive environment. We look forward to welcoming a motivated professional with a can-do attitude to our esteemed organization. Apply today and embark on a rewarding journey with Entertainment Travel!

Salary Range: $43,000.00 - $49,000.00 per year

Benefits

Annual Base Salary Based on Experience

Health Insurance

Mon-Fri Schedule

Education: High school diploma or GED equivalent required.

Communication Skills: Strong verbal communication skills with the ability to handle challenging calls positively.

Attention to Detail: High level of accuracy and attention to detail in documenting customer interactions.

Problem-Solving: Ability to think critically and provide effective solutions for customer issues.

Technology: Proficiency with basic computer applications and customer service software.

Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays, as required.

Team Collaboration: Ability to work well within a team environment to achieve common goals.

Customer Interaction: Engage with callers by providing prompt, reliable, and courteous service while ensuring customer satisfaction.

Problem Solving: Actively listen to customer inquiries, identify issues and appropriate solutions, and guide them through the resolution process.

Information Dissemination: Communicate vital travel product information clearly and guide callers on booking services effectively.

System Navigation: Utilize company systems to log calls, track inquiries and manage bookings efficiently and accurately.

Feedback Collection: Gather feedback from customers to enhance service offerings and relay insights to the team for continual improvement.

Coordination: Work closely with team members to ensure cohesive service delivery and assist in handling high-volume call periods.