Welcome to Entertainment Travel, where we're dedicated to delivering exceptional travel experiences by providing top-notch customer service. Situated in the vibrant city of Cincinnati, Ohio, our office is a hub of activity and community. We are seeking a positive and enthusiastic Customer Service Representative to join our lively and dedicated team. You'll be on the frontline of our operations, ensuring our customers have the best possible experience on their travel journeys. Your main role will be to assist clients in booking travel arrangements, resolving inquiries, and offering solutions to any issues that may arise. If you enjoy engaging with clients, are passionate about the travel industry, and thrive in a dynamic, on-site work environment that celebrates collaboration and teamwork, Entertainment Travel is the perfect place for you. Apply to be part of our family and help us create unforgettable travel moments!

Salary Range: $46,000.00 - $49,000.00 per year

Benefits

Annual Base Salary Based on Experience

Health Insurance

Mon-Fri Schedule

Education: High school diploma or equivalent is required.

Experience: Previous experience in customer service, call center, or related field is highly beneficial.

Communication Skills: Excellent verbal communication skills with an emphasis on active listening and empathy.

Problem-Solving: Ability to efficiently solve problems and handle customer inquiries with patience and professionalism.

Team Collaboration: Strong interpersonal skills, with the ability to collaborate effectively within a team environment.

Technology Proficiency: Familiarity with computer systems and the capability to learn new software and systems quickly.

Adaptability: Flexibility to work in a fast-paced environment and adapt to changes.

Customer Focus: A strong dedication to ensuring customer satisfaction.

Customer Support: Provide exceptional support to our clients through phone, email, and face-to-face interactions, ensuring their satisfaction with our services.

Issue Resolution: Efficiently resolve customer complaints and issues, maintaining a high level of professionalism and empathy.

Information Management: Accurately document all customer interactions and transactions, including details of inquiries, comments, and actions taken.

Proactive Engagement: Proactively reach out to customers to offer support and solutions, enhancing their experience with our company.

Collaboration: Work collaboratively with team members and other departments to ensure seamless service delivery and improve customer satisfaction.

Feedback Collection: Gather and report customer feedback to contribute to the continuous improvement of our services and processes.