Entertainment Travel
Customer Service Representative
Job Overview
Become an integral part of the dynamic team at Entertainment Travel, located in the vibrant city of Dallas, Texas. Our company prides itself on delivering extraordinary travel experiences and ensuring that every client journey begins and ends on a positive note. We are seeking a dedicated Customer Service Representative who is eager to bring energy and enthusiasm to the role. As a vital member of our customer support team, you will engage with travelers, assisting them with inquiries and resolving any issues they may encounter along their travel journey. Your role will be central to maintaining our reputation for superior service and client satisfaction. If you thrive in a fast-paced environment and are passionate about helping others, we invite you to join us and contribute to creating unforgettable experiences for our clients. Embrace this opportunity to advance your career while making a difference in the world of travel. Apply today to start your journey with Entertainment Travel!
Salary Range:
Benefits
Hourly Base Salary Based on Experience
Health Insurance
Mon-Fri Schedule
Requirements
Communication Skills: Strong verbal communication skills are essential.
Problem-Solving: Ability to think critically and provide solutions quickly.
Interpersonal Skills: Effective interpersonal skills to interact with diverse customers.
Adaptability: Flexibility to work in a fast-paced, dynamic environment.
Tech Skills: Familiarity with customer service software and basic computer skills.
Education: High school diploma or equivalent is required; additional education or certifications are advantageous.
Availability: Must have reliable transportation to Dallas, Texas. Must be available for shifts as per operational needs.
Responsibilities
Handle incoming customer inquiries via phone and email, ensuring timely responses and solutions.
Provide detailed information about travel packages, policies, and promotions to potential and current customers.
Assist clients with booking, modification, and cancellation of travel plans while ensuring all transactions are processed accurately.
Act as a liaison between customers and travel partners, ensuring a seamless experience.
Maintain records of customer interactions, transactions, and feedback for continuous improvement in service delivery.
Promote additional services or products when relevant to enhance customer satisfaction and company growth.