Entertainment Travel
Call Center Agent
Job Overview
Welcome to Entertainment Travel, a dynamic company located in the vibrant city of New Orleans, Louisiana. We are searching for enthusiastic and positive individuals to join our team as Call Center Agents. In this role, you will be the first point of contact for our valued customers, ensuring exceptional service and support. Our ideal candidate thrives in a lively environment and takes pride in providing precise information and solutions to customer inquiries. You will be tasked with answering inbound calls and providing accurate, friendly, and professional assistance. As part of the Entertainment Travel team, you will play a crucial role in enhancing customer satisfaction and embodying our commitment to quality service. Our lively office atmosphere combined with the excitement of New Orleans makes this a unique opportunity for those who enjoy engaging with people and delivering exceptional support. Apply today, and let’s create amazing experiences together!
Salary Range: $42,500.00 - $48,000.00 per year
Benefits
Annual Base Salary Based on Experience
Health Insurance
Mon-Fri Schedule
Requirements
Education: A high school diploma or equivalent is required.
Experience: Prior experience in a customer service or call center role is preferred, but not mandatory.
Communication Skills: Excellent verbal and written communication skills.
Multi-tasking: Ability to manage multiple tasks and work in a fast-paced environment.
Customer Focused: Strong customer service orientation with a friendly and positive demeanor.
Problem-Solving: Strong problem-solving skills and the ability to think quickly.
Availability: Willingness to work flexible hours, including evenings and weekends.
Responsibilities
Customer Interaction: Engage positively with customers, addressing their inquiries and resolving issues promptly.
Call Handling: Manage a high volume of inbound and outbound calls efficiently, ensuring customer satisfaction.
Problem Solving: Offer effective solutions and alternatives to meet customer needs and enhance service delivery.
Data Entry: Accurately enter and update customer information in the system during and after calls.
Feedback Collection: Gather customer feedback to help improve service quality and customer satisfaction.
Team Collaboration: Work closely with team members to meet call center targets and enhance overall productivity.