Entertainment Travel invites you to join us in the vibrant heart of New Orleans, Louisiana, as an Account Representative. Our company thrives on providing exceptional travel experiences, and we are looking for an enthusiastic team member to embrace this journey with us. You'll be based in our dynamic office, where collaboration and innovation drive us daily. In this inviting setting, you'll manage administrative tasks, support our clientele, and ensure seamless operations. This role provides an opportunity to grow professionally while being part of a supportive and upbeat team atmosphere that feels like family. We're seeking someone who not only values accuracy and efficiency but also cherishes human interaction and a positive work culture. Your contributions will be vital in maintaining our reputation for unparalleled service in the travel industry. If you're passionate about administrative excellence in a lively environment, this is the opportunity you've been waiting for!

Salary Range: $48,500.00 - $54,000.00 per year

Benefits

Annual Base Salary Based on Experience

Health Insurance

Mon-Fri Schedule

Education: A high school diploma or equivalent is required; a college degree is preferred.

Experience: Prior experience in an administrative or account management role is beneficial but not mandatory.

Communication Proficiency: Excellent verbal and written communication skills.

Customer Service Skills: Ability to handle customer inquiries professionally and courteously.

Organizational Skills: Strong attention to detail and exceptional organizational abilities.

Problem-Solving: Demonstrated ability to resolve customer service issues efficiently.

Technical Acumen: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software.

Team Player: Ability to work collaboratively within a team environment.

Time Management: Capable of managing multiple tasks and prioritizing effectively.

Client Interaction: Engage with clients to understand their travel and entertainment needs, providing exceptional service and tailored account management.

Account Management: Maintain and update client accounts, ensuring all information is accurate and up-to-date to provide seamless service.

Transaction Processing: Process bookings, cancellations, and other transactions accurately and efficiently.

Liaison Role: Act as a primary point of contact between clients and various service providers to ensure seamless communication and service delivery.

Problem Solving: Address and resolve any client issues or concerns in a timely and effective manner, ensuring satisfaction and loyalty.

Reporting: Prepare regular reports on account activities, client feedback, and service efficiency to inform strategy and improvements.