Entertainment Travel, a leader in providing extraordinary travel experiences, is seeking enthusiastic Call Center Representatives to join our team in Austin, Texas. Our company is known for delivering top-notch customer service and memorable travel adventures. As a Call Center Representative, you will be the first point of contact for our valued clients, helping them with travel inquiries, bookings, and service issues. We pride ourselves on creating a vibrant, welcoming environment where each team member contributes to our collective success. If you are passionate about travel and enjoy connecting with people, this opportunity is perfect for you. Join us at Entertainment Travel, where your positive energy and inviting demeanor will be celebrated, and your efforts will lead to rewarding travel experiences for our customers. Apply now and become a vital part of our dynamic team!

Salary Range: $54,500.00 - $58,000.00 per year

Benefits

Annual Base Salary Based on Experience

Health Insurance

Mon-Fri Schedule

Education: High school diploma or equivalent required, associate degree preferred.

Experience: Proven customer support experience or experience as a client service representative.

Skills: Strong phone contact handling skills and active listening.

Problem-Solving: Must demonstrate ability to handle and resolve conflicts effectively.

Communication: Excellent communication and presentation skills are essential.

Technology: Proficiency in using computer systems, databases, and call center software (e.g., CRM software).

Teamwork: Ability to work effectively within a team and thrive in a fast-paced environment.

Availability: Willingness to work in shifts, possibly including weekends and public holidays.

Customer Interaction: Engage with customers over the phone, addressing their inquiries and providing solutions promptly and effectively.

Issue Resolution: Identify, troubleshoot, and resolve customer issues, ensuring high customer satisfaction and retention.

Product Knowledge: Maintain up-to-date knowledge of Entertainment Travel services and offerings to provide accurate information to customers.

Data Entry: Accurately input customer information and interactions into the database to maintain comprehensive customer records.

Feedback Collection: Gather and communicate customer feedback to help improve service and product offerings.

Team Collaboration: Work collaboratively with team members to achieve company targets and ensure a seamless customer service experience.