Entertainment Travel
Call Center Agent
Job Overview
Join Entertainment Travel and become a vital member of our team as a Call Center Agent located in the vibrant city of Austin, Texas. As an industry-leading company, we specialize in delivering outstanding customer service experiences to our valued clients, making travel dreams become reality. In this on-site role, you will be the front line of support, providing enthusiastic and dedicated assistance to our diverse clientele. As a valuable member of our team, your positive attitude and passion for helping others will shine through in every interaction. We are committed to fostering a welcoming and inviting workplace where your contributions are recognized and celebrated. If you seek an engaging and dynamic role within a supportive environment, where you can make a genuine impact on customer satisfaction, Entertainment Travel eagerly invites you to apply. Step into a rewarding career filled with growth opportunities where your love for customer service and travel comes to life!
Salary Range: $43,500.00 - $52,000.00 per year
Benefits
Annual Base Salary Based on Experience
Health Insurance
Mon-Fri Schedule
Requirements
Education: A high school diploma or equivalent is required.
Experience: Previous experience in a call center or customer service environment is preferred.
Communication Skills: Excellent verbal and written communication skills necessary.
Problem Solving Skills: Strong problem-solving abilities with a focus on customer satisfaction.
Tech Literacy: Basic computer skills and experience with CRM software are advantageous.
Availability: Willingness to work flexible shifts, including evenings and weekends, is required.
Teamwork: Ability to collaborate effectively in a team-oriented environment.
Customer Focused: Demonstrate a customer-first mindset, eager to meet and exceed customer expectations.
Language Skills: Multilingual abilities are a notable advantage.
Responsibilities
Answer incoming customer calls and provide high-quality service and information regarding travel and entertainment services.
Maintain a courteous and friendly demeanor with a professional attitude in all customer interactions.
Effectively resolve customer issues and complaints, escalating to a supervisor when necessary.
Document details of customer interactions accurately in the system.
Stay updated on company policies, promotions, and new travel packages to provide informed responses and recommendations.
Collaborate with team members to meet and exceed the center's performance targets and goals.