Entertainment Travel
Customer Service Representative
Job Overview
Welcome to Entertainment Travel, where we specialize in creating unforgettable travel experiences for our esteemed clients from our picturesque office in Marina del Rey, California. We are on the hunt for a motivated Customer Service Representative to join our dynamic team. In this role, you will be the smiling voice behind our customer interactions, providing exceptional service each day to ensure that every client’s journey begins and ends smoothly. Your work will directly contribute to our reputation as a trustworthy and fun company to travel with. We believe in delivering customer service with a personal touch and are keen to invite someone who shares that belief into our fold. If you are driven by providing excellent service, thrive under pressure, and have a knack for solving issues with a positive attitude, then we would love to hear from you!
Salary Range: $43,000.00 - $51,000.00 per year
Benefits
Annual Base Salary Based on Experience
Health Insurance
Mon-Fri Schedule
Requirements
Experience: At least one year of experience in a customer service role, ideally within the travel or entertainment industry.
Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and team members.
Customer Service: A strong commitment to providing exceptional customer service and support.
Problem-Solving: Ability to think on your feet and provide creative solutions to customer inquiries or issues.
Team Player: Ability to work collaboratively with other team members to achieve company goals.
Work Schedule: Flexible availability to work evenings, weekends, and holidays as needed.
Technology Proficiency: Familiarity with call center technology and customer relationship management (CRM) systems.
Education: High school diploma or equivalent required, further education is a plus.
Responsibilities
Customer Assistance: Address customer inquiries and concerns with a positive attitude and professional tone.
Problem Resolution: Identify and resolve customer issues efficiently, ensuring satisfaction.
Product Knowledge: Maintain up-to-date knowledge of services and offerings to provide accurate information to customers.
Call Handling: Manage incoming and outgoing calls to provide prompt assistance to customers.
Documentation: Accurately record details of customer interactions and resolutions in the company's system.
Feedback Integration: Gather and relay feedback from customers to improve service delivery and product offering.