Elizabeth Palmer - Farmers Insurance
Customer Service Representative
Job Overview
Don’t wait, take the next step in your career today. Elizabeth Palmer - Farmers Insurance in Manhattan, Kansas, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. You’ll have the opportunity to grow your knowledge, and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.
Salary Range: $12.00 - $12.00 per hour
Benefits
Hourly Base Salary + Bonus Opportunities
Career Growth Opportunities
Evenings Off
Hands on Training
Mon-Fri Schedule
Requirements
Must be highly self-motivated.
Professional phone etiquette.
Great Customer Service Skills.
Strong communication skills, both oral and written.
Strong communication and negotiation skills.
No insurance experience required but must be willing to learn
Enthusiasm, optimism, and a willingness to see the good in every situation.
Responsibilities
Meet new business production goals and objectives as established.
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Be outstanding at relationship building.
Develop and maintain client relationships.