Job Title: Client Service Coordinator

Company: Elite Insurance Group

Location: Remote (U.S.-Based)

Overview:

Elite Insurance Group is seeking a detail-oriented and customer-focused Client Service Coordinator to support our service team with policy changes, billing inquiries, and day-to-day client service requests.

This role is ideal for someone who enjoys helping clients, staying organized, and managing multiple tasks in a fast-paced environment. While previous insurance experience is preferred, we are willing to train and license the right candidate. This position offers a growth path into a licensed service professional role within the agency.

Compensation and Structure:

• W-2 Employee Position
• Starting compensation: $35,000 annually
• P&C licensing assistance provided

Schedule & Expectations:

• Standard working hours are Monday-Friday, 8:00 AM - 5:00 PM CST
• Full-time remote position
• Must be authorized to work in the United States

Salary Range: $35,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Work from Home

Mon-Fri Schedule

Career Growth Opportunities

License Assistance

• Strong customer service and communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and deadlines
• Positive attitude with a willingness to learn
• Comfortable working independently in a remote environment
• Experience in customer service, administration, or insurance preferred
• Experience with EZLynx or similar agency management systems preferred

Client Service:

• Respond to client inquiries via phone, email, and text in a timely and professional manner
• Provide exceptional customer service and maintain positive client relationships
• Assist clients with billing questions, payment issues, and service requests
• Follow up on outstanding client requests to ensure timely resolution

Policy Changes & Processing:

• Process policy endorsements and policy changes
• Assist with cancellations, reinstatements, and other policy servicing requests
• Update client information and maintain accurate records in EZLynx
• Review documentation for accuracy before submitting to carriers
• Communicate with insurance carriers regarding service-related requests

Billing Support:

• Assist clients with billing inquiries and payment-related concerns
• Work with carriers to resolve billing discrepancies
• Monitor and follow up on outstanding billing issues

Administrative Support:

• Maintain organized electronic client files and documentation
• Complete data entry and administrative tasks as needed
• Assist the service team with workflow management and follow-up activities
• Support agency initiatives and process improvements

Professional Development:

• Obtain Property & Casualty (P&C) License within an agreed-upon timeframe after hire
• Participate in ongoing agency training and development
• Develop a working knowledge of insurance coverages and policy servicing procedures

Elite Insurance Group is independently owned and locally operated to handle your insurance needs. We focus on Willmar and offer affordable and reliable insurance choices all across Minnesota.

We will help you find the right combination of tailored, personalized insurance coverage at just the right price to fit your needs.

Insurance Tailored For You

We invite you to complete an online quote, call us at 320-235-2872, or contact us at support@eliteinsuranceprovider.com to review coverage options for car insurance, home insurance, life insurance, business insurance, renters insurance, boat insurance, and more. We provide free, no hassle and no obligation insurance quotes to help you make an informed insurance decision.

Affordable, Reliable Insurance Choices

Elite Insurance Group strives to offer you quality insurance coverage, a high level of professional service and a long-term relationship. As independent insurance agents in Willmar, we’ll research rates and coverage from top insurance companies to find the best insurance rates and insurance plans for you. We do the insurance shopping and comparing for you to save you time and money!

Contact us or request a quote online today!