El Centro is a vibrant and welcoming insurance agency located in the heart of Jerome, Idaho. We take pride in our dynamic team and our commitment to providing exceptional service to the Hispanic community. We are currently seeking an enthusiastic and positive Bilingual Customer Service Representative to join our team. As a key player in our organization, you will be the friendly face and voice of El Centro, assisting clients with their insurance needs and ensuring a seamless service experience. Your ability to connect with clients, understand their requirements, and provide personalized solutions will be invaluable. Our team thrives on a positive work environment, with a focus on innovation, collaboration, and continuous improvement. At El Centro, we value your passion for helping others and are excited to support your growth and success within our team. Join us, and become part of a supportive community that values each team member's contributions!

Salary Range: $17.00 - $19.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Paid Holidays

Weekends Off

Team Building Activities

Licensing Assistance

401K

Pay Raise Opportunities

• Bilingual: Proficient in Spanish and English is required.
• Education: High school diploma or equivalent is required.
• Experience: Prior experience in customer service or a related field is advantageous.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-solving Skills: Strong ability to assess situations and provide solutions effectively.
• Interpersonal Skills: Ability to interact positively with clients and build long-term relationships.

• Customer Engagement: Communicate effectively with clients to assess their needs and ensure exceptional service delivery.
• Problem Resolution: Address client inquiries and resolve any issues efficiently while maintaining satisfaction.
• Information Update: Keep detailed records of client interactions and maintain updated client information.
• Policy Assistance: Assist clients in navigating and understanding their insurance options and policies.
• Support Coordination: Collaborate with internal teams to ensure smooth service delivery and problem resolution for clients.

Founded in 2001, El Centro has proudly served the Spanish-speaking community for over two decades. We specialize in providing comprehensive and trusted services in Insurance, Tax Preparation, Bookkeeping, and Real Estate. With deep roots in the community and a strong understanding of our clients’ needs, El Centro is a one-stop solution for individuals, families, and small businesses seeking personalized support and expert guidance. Our mission is to empower our clients through reliable service, cultural understanding, and long-term relationships built on trust and integrity.