Join Earegood Ins and Financial Services, an esteemed organization renowned for its commitment to providing exceptional customer service in Cadillac, Michigan. We are actively seeking a dedicated and enthusiastic Customer Service representative to become a valued team member. As part of our team, you will be the face of State Farm, helping to deliver outstanding service and personalized solutions to our esteemed clients.
Your role is crucial in fostering strong customer relationships that embody both our company's values and the spirit of our community. This position offers you the chance to directly impact customer satisfaction and success through meaningful interactions and problem-solving. If you're ready to work in a fast-paced environment where your efforts and contributions are valued, consider becoming a part of our vibrant team. Earegood Ins and Financial Services is your platform to grow with positivity and an inviting workplace culture.
Salary Range: $24,000.00 - $44,000.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Retirement Plan
Career Growth Opportunities
Life Insurance
Paid Time Off (PTO)
Mon-Fri Schedule
Flexible Schedule
Educational Background: High school diploma or equivalent is required; some college coursework is preferred.
Experience: Previous experience in customer service or a related field is advantageous but not mandatory.
Communication Skills: Exceptional verbal and written communication skills.
Problem-Solving: Ability to handle challenging customer interactions and provide resolutions effectively.
Team Collaboration: Strong ability to work within a team environment.
Adaptability: Comfortable working in a fast-paced setting and managing multiple tasks simultaneously.
Technical Skills: Proficiency in basic computer applications and familiarity with CRM systems.
License: Insurance license is a plus, but willingness to obtain it is necessary.
Client Interaction: Engage warmly with clients in-person or over the phone, addressing their inquiries and resolving issues efficiently.
Policy Updates: Assist clients with updating their insurance policies and documents as needed.
Claim Assistance: Guide clients through the process of policy claims, ensuring smooth and supportive experiences.
Relationship Building: Develop and maintain strong relationships with clients to bolster trust and satisfaction.
Product Knowledge: Maintain a comprehensive understanding of our insurance products to offer clients informed advice and options.
Administrative Support: Execute administrative tasks efficiently, supporting the overall team operations.
Continuous Improvement: Attend training sessions to stay updated on State Farm's services and the insurance industry trends.