Essential Job Functions/Customer Service:

• Handle phone calls, respond in a timely manner to insureds/companies/in-house requests or questions
• Compose correspondence and required response to client, company, etc.
• Activity (suspense) documentation and follow-up
• Monitor endorsement requests, receipt and accuracy
• Personal visits with client

Account Management:

• All functions necessary to provide exceptional customer service and account retention
• Complete applications for new and renewal accounts; advise producer or client of any missing items or possible enhancements available
• Keep expiration list current
• Prepare new and renewal proposals
• Flood rating and quotes
• Handle technical or complex questions or problems with insured
• Check policies and put together for delivery
• Troubleshooting, quality control, E&O protection
• Assist CSR with additional training, questions, problems; oversee workflow

Benefits

Benefits begin after 30 days employment and 1st of the following month (Medical, Dental, Vision, Short-Term Disability, Flexible Spending Account (Medical/Dependent Care), Health Savings Account, Voluntary Life,  Cancer and Critical Illness)

Agency pays $50,000 of Life insurance, Long-Term Disability & AD&D per employee

Agency matches 50% up to 4% in 401k

Paid Time Off (PTO) can be used after 30 days of employment (1-5 years 16 days, 6-9 years 19 days, 10+ years 23 days)

Flex Fridays (26 Fridays per year - every other Friday off) begins after 90 days of employment

Flexible work from home options available

Eagan Insurance Agency, LLC is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. 

Benefits begin after 30 days employment and 1st of the following month (Medical, Dental, Vision, Short-Term Disability, Flexible Spending Account (Medical/Dependent Care), Health Savings Account, Voluntary Life, Cancer and Critical Illness)

Education:

• High school or equivalent

Credentials/Training:

• Requires Personal Lines Insurance License (Personal Lines and/or P&C)
• Enrollment in education program
• Must maintain license through continuing education

Equipment/Software:

• Computer literacy
• AMS proficient (preferred)
• Basic knowledge word processing (MS Word)
• Calculator
• Fax Machine
• Scanning

Other Duties:

• Maintain accounts
• Answer coverage questions, suggest alternatives
• Promote positive image of agency with personal attitude and job commitment
• Quality control and prevention of agency E&O
• Backup other units as needed, absorb CSR duties when necessary

Eagan Insurance Agency is one of the oldest, locally owned, independent insurance agencies in the New Orleans area and with 4 locations. Established in 1954, Eagan is proud of its reputation for integrity, stability, and strength.

Our agency offers a comprehensive commercial property and casualty department, a vital personal lines division with a unit specializing in the affluent client, and a rapidly growing employee benefits arena. Our team of over 90 experienced individuals is committed to customer service, continuing education and professional excellence.

Eagan Insurance is the recipient of several local and national awards for excellence. We are active supporters of community organizations and non-profits.

Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!