Are you passionate about helping others and fluent in both English and Spanish? EIG Insurance Center in Wichita, Kansas, is looking for a friendly and dedicated Bilingual Insurance Customer Service Specialist to join our vibrant team! We believe in making insurance simple and accessible, and you'll be at the forefront of that mission, connecting with our diverse customer base. Imagine a workplace where your skills are valued, your voice is heard, and you make a real difference every single day. You’ll be the first point of contact for many, providing essential support, answering questions, and guiding our clients with care and clarity. If you’re looking for an opportunity to grow your career while serving your community with positivity and professionalism, we can't wait to welcome you aboard!

Salary Range: $18.00 - $24.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

401(k) with matching

Incentive Plans for Licensed Roles

• Kansas Property & Casualty License (willing to obtain prior to start date)
• Bilingual (Required)
• Strong communication and customer service skills
• Positive, self-motivated, and detail-oriented
• Ability to multi-task in a fast-paced environment

• Provide outstanding customer service and follow-ups
• Support sales efforts
• Maintain strong client relationships and retention
• Present insurance options based on client needs
• Answer phones/help walk ins
• Underwriting notices - adding/removing drivers, discussing inspection issues
• Provide proof of insurance
• Payments (process as well as calling to collect past due payments)
• Responding to emails
• Data entry in EZlinx - CRM
• Welcome Calls - welcome new clients to agency, review newly written policies
• Return mail/mail needing addressed
• Auditing new business for completion/compliance
• Opportunity for advancement - moving up to Account Manager or Claims Specialist

EIG Insurance Center is a trusted insurance agency committed to providing exceptional service and personalized coverage solutions for individuals and businesses. Built on integrity, expertise, and a customer-first approach, we help clients protect what matters most with confidence and peace of mind. Our collaborative, supportive culture values professionalism, growth, and innovation, creating an environment where team members can build rewarding careers while making a meaningful difference for the clients and communities we serve.

Welcome to EIG Insurance Center, where we energize the insurance industry with innovative solutions and unwavering dedication to our clients. As a leading provider, we're not just about policies; we're about building lasting relationships and delivering peace of mind through expert guidance and cutting-edge products.

At EIG, we foster a dynamic and professional environment where talent thrives. We believe in empowering our team members, providing them with the tools and opportunities to excel. Our commitment to integrity, customer satisfaction, and continuous improvement is at the heart of everything we do. Join a forward-thinking company that's making a real impact in the insurance world.