The Client Relations Associate is a professional, detail-oriented individual to serve in a dual-role position combining front office client experience with service support in our Personal Lines department. This individual will be the first point of contact for clients while also assisting our Personal Lines teams with service-related tasks. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and wants to grow within the insurance industry.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Qualifications + Skills

Required

• Core Values
• Integrity | It all starts here
• Excellence | Striving for it daily
• Team | We work for each other
• Client Success | Exceed expectations for clients to thrive
• Customer service experience
• Ability to multitask and prioritize in a team-oriented environment
• Comfortable working in a busy, high-traffic environment
• Ability to stay calm, focused and responsive despite frequent interruptions
• Effective communication and interpersonal skills
• Strong knowledge of Microsoft Office applications [Word, Excel, Outlook]
• Ability to build long-term relationships through collaboration and teamwork
• Excellent time management and organization
• Adapts quickly to new technologies and products
• Has a mindset for continually learning and improving
• High School Diploma
• Insurance license must be obtained within the first 60 days of employment and maintained throughout the course of employment
• All license costs will be covered by EM Ford

Preferred

• Insurance industry experience

Screening

• Must complete a Pre-Employment Personality Assessment to analyze job compatibility
• Must complete a Background Check

Key Responsibilities

Client Experience | Front Desk

• Greet clients and visitors with professionalism and warmth
• Answer and direct incoming phone calls
• Manage incoming/outgoing mail and deliveries
• Maintain a clean, organized, and welcoming office environment
• Assist clients with basic inquiries and direct them to appropriate team members
• Support overall office operations by assisting with day-to-day needs and maintaining inventory of office supplies, placing orders when necessary

Personal Lines Service Support

• Process Certificates of Insurance [COIs] in accordance with policy terms and carrier guidelines
• Issue Auto ID cards
• Assist with policy change requests, such as endorsements, updates, etc.
• Support Account Managers with administrative and service tasks
• Help ensure accurate documentation and data entry in Agency Management Systems
• Follow up on client requests to ensure timely service
• Other duties as assigned

EM Ford & Company is a dynamic, 4th-generation family-owned independent insurance agency. For over a century, we've empowered clients with comprehensive insurance and financial planning solutions. Join our team of 30+ experts dedicated to delivering peace of mind and exceptional service, fostering a culture of integrity and growth.

Join an established, highly respected insurance agency with 100 years of history serving our community. We pride ourselves on a collaborative, team‑focused culture where people support one another, share knowledge, and grow together.

You’ll have the opportunity to build a meaningful career in the insurance industry with room for professional growth and exposure to multiple areas of the business, including client service, operations, and insurance solutions, providing a well‑rounded and engaging experience.

Our commitment to excellence and workplace culture has been widely recognized. We were named a Big “I” Best Practices Agency in 2025, a Best Place to Work in Kentucky in 2026, and earned Gold for Best Insurance Agency in the Owensboro Times Best of Owensboro Living 2026.

If you’re looking for a career, not just a job, with an organization that values people, integrity, and long‑term success, you’ll feel right at home here!