Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is part time with paid training. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in. 

Property and Casualty license required.

Apply for the position today by completing the form and completing the assessment.

Salary Range: $16.00 - $17.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Life Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Evenings Off

Dental Insurance

Flexible Schedule

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.

Customer Interaction and Support:Provide exceptional customer service by promptly answering calls, greeting office visitors, processing policy change requests, handling claims, and taking premium payments, ensuring all customer interactions are documented accurately.

Client Relationship Management:Maintain and strengthen client relationships through follow-up calls, satisfaction checks, and addressing inquiries or issues to foster loyalty and retention.

New Business Development: Meet new business production goals by prospecting through lead generation, referrals, networking, and cold calling using advanced VOIP and internet technologies.

Sales Support and Coordination:Schedule appointments for sales staff, respond to sales inquiries, and assist in securing trailing documents to facilitate efficient policy management.

Administrative Accuracy: Verify and update customer information, such as phone numbers, addresses, and emails, and complete Evidence of Insurance requests with precision.

Referral and Marketing Initiatives:Actively solicit referrals, explain referral programs to customers, and leverage networking opportunities to generate additional leads and expand the client base.

Farmers is one of the top companies throughout the United States. We help people manage their everyday risk. We also make it a priority to be an active volunteer in the Community from sponsoring events to lending helping hands.