Welcome to Willis-MacKinnon Insurance Agency, Inc., a cornerstone of the Plainville, Massachusetts community, committed to offering exceptional service and tailored solutions. As a customer service representative, you are the bridge between the agency and our valued clients, ensuring their individual insurance needs are met with efficiency and a personal touch. Your role is onsite, fostering direct connections with clients while maintaining our welcoming office environment. At Willis-MacKinnon Insurance Agency, Inc, we prioritize a positive and inviting atmosphere, both for our team and customers. If you’re enthusiastic about providing outstanding customer service and eager to join a team that values excellence and community, your journey begins here. Embrace the opportunity to make a meaningful impact and grow with us. Be part of a team where your contributions are valued and every day brings new challenges and rewards.

Salary Range: $22.00 - $33.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Small Office

Relaxed Office

Bonus Opportunities

Career Advancement Opportunities

Paid Time Off (PTO)

Bonus Opportunities

Weekends Off

Evenings Off

Monday - Thursday 8:30am - 4:30pm

Friday 8:30am - 3pm

36 Hour Work Week (Paid Lunch)

• Experience: 2 years prior experience in customer service in an insurance-related field is highly beneficial.
• Education: High school diploma or equivalent required; a degree in a related field is a plus.
• Communication Skills: Excellent verbal and written communication skills to effectively assist clients and solve problems.
• Technical Skills: Proficiency in using computer systems and experience with customer management software.
• Attention to Detail: Strong organizational skills with an eye for detail to manage client accounts effectively.
• Interpersonal Skills: The ability to build rapport with clients and provide a positive customer experience.
• Problem-Solving: Strong analytical skills to assess customer needs and provide appropriate solutions.
• Time Management: Ability to prioritize tasks and manage time efficiently in a fast-paced environment.

• Client Interaction: Serve as the primary contact for personal lines insurance clients, addressing their inquiries and providing expert guidance.
• Account Management: Oversee client accounts to ensure they receive the personalized attention their policies require.
• Policy Renewals: Manage the renewal process for existing clients, ensuring their needs continue to be met with appropriate coverage.
• Claims Assistance: Help clients through the claims process, providing the necessary support and information to ensure a smooth experience.
• Documentation: Maintain accurate and up-to-date records for all client interactions and policy details.
• Customer Relationship Enhancement: Develop strong relationships with clients to foster loyalty and satisfaction with our services.

Local "retail" Insurance agencies. Generalists