Willis-MacKinnon Insurance Agency, Inc.
Licensed Insurance Customer Service Representative
Job Overview
Welcome to Willis-MacKinnon Insurance Agency, Inc., a cornerstone of the Plainville, Massachusetts community, committed to offering exceptional service and tailored solutions. As a Personal Lines Account Executive, you are the bridge between the agency and our valued clients, ensuring their individual insurance needs are met with efficiency and a personal touch. Your role is onsite, fostering direct connections with clients while maintaining our welcoming office environment. At Willis-MacKinnon Insurance Agency, Inc, we prioritize a positive and inviting atmosphere, both for our team and customers. If you’re enthusiastic about providing outstanding customer service and eager to join a team that values excellence and community, your journey begins here. Embrace the opportunity to make a meaningful impact and grow with us. Be part of a team where your contributions are valued and every day brings new challenges and rewards.
Salary Range: $45,000.00 - $65,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Small Office
Relaxed Office
Bonus Opportunities
Weekends Off
Evenings Off
Monday - Thursday 8:30am - 4:30pm
Friday 8:30am - 3pm
36 Hour Work Week (Paid Lunch)
Requirements
- License: Candidate Must Have an Active Property and Casualty License or be willing to obtain one.
- Education: High school diploma or equivalent required; a degree in a related field is a plus.
- Experience: 2 years prior experience in customer service in an insurance-related field is highly beneficial.
- Communication Skills: Excellent verbal and written communication skills to effectively assist clients and solve problems.
- Technical Skills: Proficiency in using computer systems and experience with customer management software.
- Attention to Detail: Strong organizational skills with an eye for detail to manage client accounts effectively.
- Interpersonal Skills: The ability to build rapport with clients and provide a positive customer experience.
- Problem-Solving: Strong analytical skills to assess customer needs and provide appropriate solutions.
- Time Management: Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
Responsibilities
- Client Interaction: Serve as the primary contact for personal lines insurance clients, addressing their inquiries and providing expert guidance.
- Account Management: Oversee client accounts to ensure they receive the personalized attention their policies require.
- Policy Renewals: Manage the renewal process for existing clients, ensuring their needs continue to be met with appropriate coverage.
- Claims Assistance: Help clients through the claims process, providing the necessary support and information to ensure a smooth experience.
- Documentation: Maintain accurate and up-to-date records for all client interactions and policy details.
- Customer Relationship Enhancement: Develop strong relationships with clients to foster loyalty and satisfaction with our services.