• DotUP Technology and Consulting is a premier name in the domain industry, holding the coveted ICANN accreditation, which stands as a testament to our commitment to excellence and reliability. We have been navigating the digital landscape, securing, and unlocking the potential of domain names since 2015. DotUP is headquartered in Daly City, California with presence in Canada, UK, Europe, and India. We are committed to quality and innovation since the last years and have served over 300 clients with over 95% client retention.

Salary Range: $19.00 - $31.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Hands on Training

Mon-Fri Schedule

• No experience? No problem! These skills will help you succeed:
• Fast Typing Skills: Speed and accuracy are essential for managing multiple chats effectively.
• Clear Written Communication: Ability to craft concise and professional responses.
• Problem-Solving Abilities: Logical thinking ensures you can resolve customer concerns quickly.
• Familiarity with social media platforms and content creation
• Ability to follow instructions and complete tasks independently
• Strong communication and organizational skills

• Proficiency in administrative and secretarial tasks
• Respond to Customer Inquiries: Offer timely and professional assistance through text-based chat.
• Assist with Billing and Account Issues: Help customers manage their accounts, process payments, and resolve concerns.
• Guide Product Recommendations: Use your training to suggest products or services that meet customer needs.
• Troubleshoot Technical Issues: Provide clear, step-by-step guidance to resolve common problems.
• Document Interactions: Keep detailed records of chats for follow-up and quality assurance.
• Perform data entry tasks accurately and efficiently
• Provide administrative and secretarial support to clients
• Manage social media accounts and create engaging content

DotUP Technology and Consulting is a premier name in the domain industry, holding the coveted ICANN accreditation, which stands as a testament to our commitment to excellence and reliability. We have been navigating the digital landscape, securing, and unlocking the potential of domain names since 2015. DotUP is headquartered in Daly City, California with presence in Canada, UK, Europe, and India. We are committed to quality and innovation since the last years and have served over 300 clients with over 95% client retention.