Join our high-performing, award-winning insurance agency as a Customer Service Representative. We are looking for a dedicated professional to provide exceptional support to our clients. This role focuses on assisting customers with their insurance policies, providing accurate quotes, and ensuring client satisfaction.

Salary Range: $19.00 - $25.00 per hour

Benefits

Hourly Base Salary + Commission

Mon-Fri Schedule

Life Insurance

Tuition Reimbursement

Paid Time Off (PTO)

Parental Leave

Hands on Training

Career Growth Opportunities

• Experience: 1-2 years of customer service experience (insurance experience preferred but not required)
• Education: High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)
• Strong communication skills, both written and verbal: Bilingual (Spanish/English) preferred, as we serve a large Latino client base
• Proactive, self-driven, and able to handle multiple tasks efficiently
• Ability to work in a fast-paced environment and adapt to changing priorities
• Detail-oriented with strong organizational and time-management skills
• Comfortable working with computer systems and CRM software
• A positive attitude and a commitment to providing outstanding customer service
• Be willing to acquire Insurance Producer License

• Serve as the first point of contact for all client inquiries, including policy updates, claims assistance, and billing questions
• Maintain a high level of customer satisfaction by delivering timely and accurate information
• Assist clients in understanding their insurance policies and recommending additional products based on their needs
• Manage client files, update policy information, and ensure compliance with agency and industry standards
• Handle incoming calls, emails, and office visits with professionalism and care
• Process payments, policy renewals, and endorsements with attention to detail
• Collaborate with the sales team to identify cross-selling and upselling opportunities for auto, home, and life insurance products
• Schedule follow-up calls and meetings to ensure clients’ insurance needs are consistently met
• Help resolve any issues related to claims or coverage questions, escalating complex cases to the appropriate departments
• Assist with administrative duties and contribute to the overall efficiency of the agency

At District 25, we believe in helping people find their path to success—whether it’s in customer service, sales, marketing, or business ownership. Our district is more than just a workplace; it’s a place where careers are built, skills are developed, and opportunities are created.

Whether you're looking for a stable and rewarding job or an entrepreneurial opportunity to build your own business, we provide the training, mentorship, and resources you need to succeed in the insurance industry.

At Farmers Insurance District 25, we believe in empowering individuals to achieve their goals and take control of their futures.

Here’s why you should join us:

• Ownership Opportunity: Build your own insurance agency and create a legacy with the guidance of an experienced District Manager.
• Career Development: Gain the tools, training, and mentorship you need to succeed in the insurance industry, whether you're new to the field or looking to grow.
• Financial Growth: Unlock the potential of residual income while helping families protect what matters most.
• Supportive Environment: Be part of a community that values collaboration, innovation, and your success.
• Make an Impact: Help others safeguard their futures while building a meaningful career.

Start your journey with us and take the first step toward a fulfilling and rewarding career!