The Customer Service Representative (CSR) is responsible for delivering exceptional service to clients by assisting with policy inquiries, processing changes, and supporting the agency’s sales and retention efforts. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environmen

Salary Range: $20.00 - $30.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Retirement Plan

Mon-Fri Schedule

Hands on Training

Previous customer service experience (insurance experience preferred)

Active Property & Casualty license (or willingness to obtain)

Strong verbal and written communication skills

Excellent organizational skills and attention to detail

Ability to multitask and prioritize workload effectively

Proficiency in Microsoft Office and agency management systems

Bilingual (English/Spanish) is a plus

Key Responsibilities

Provide prompt, professional, and courteous service to clients via phone, email, and in person

Assist clients with policy changes, billing questions, coverage explanations, and claims support

Process endorsements, renewals, certificates of insurance, and other policy-related requests

Review policies for accuracy and completeness

Follow up on pending transactions and client requests to ensure timely resolution

Support producers/agents with quoting and cross-selling insurance products (Auto, Home, Life, Commercial, etc.)

Maintain accurate and up-to-date client records in the agency management system

Assist in retention efforts by addressing client concerns and improving overall customer experience

As your local Farmers® agent in Hayward, CA, I help customers like you identify the insurance coverage that best fits your needs. This process is straightforward and personalized to help make you smarter about insurance. I have the knowledge and experience to help you better understand your coverage options--whether that's auto, home, renters, business insurance and more