The Customer Service Representative is responsible for delivering exceptional customer service while identifying opportunities to grow and retain client relationships. This role combines relationship-building, problem-solving, and sales skills to support clients, provide coverage recommendations, and contribute to agency growth.

Salary Range: $40,000.00 - $75,000.00 per year

Benefits

Annual Base Salary + Commission

Career Growth Opportunities

Retirement Plan

Strong communication and interpersonal skills

Sales-driven with a customer-first mindset

Organized and detail-oriented

Ability to multitask in a fast-paced environment

Proficient in Microsoft Office and CRM systems

Insurance license (will assist in obtaining)

Previous experience in customer service or sales preferred

Provide outstanding customer service to new and existing clients via phone, email, and in person

Assist clients with policy changes, billing questions, claims support, and coverage reviews

Identify cross-sell and upsell opportunities based on client needs

Generate quotes and present coverage options clearly and professionally

Follow up on leads, referrals, and renewal opportunities

Maintain accurate client records and documentation in agency management systems

Process endorsements, applications, and policy updates in a timely manner

Support retention efforts by conducting proactive policy reviews

Meet or exceed monthly sales and service performance goals

As your local Farmers® agent in Hayward, CA, I help customers like you identify the insurance coverage that best fits your needs. This process is straightforward and personalized to help make you smarter about insurance. I have the knowledge and experience to help you better understand your coverage options--whether that's auto, home, renters, business insurance and more