We believe that great service is the heartbeat of our success, and we’re looking for a high-energy, client-focused Licensed Customer Service Representative (CSR) to join our growing, tech-forward insurance team.

This is more than a support role—it’s a career opportunity for experienced Insurance Service team members who love solving problems, building relationships, and playing a key role in a fast-moving, collaborative team.

You’ll be the go-to person for our clients, helping them with policy updates, billing questions, claims support, and more. You'll also support the sales team and identify opportunities to cross-sell and deepen client engagement.

If you’re an organized communicator passionate about helping people and want to build a long-term career in a stable industry, we’d love to meet you.

Tech-Forward Tools & Processes – Work with a modern agency that’s embracing the future... no more paper pushing.

Salary Range: $41,600.00 - $62,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Career Growth Opportunities

Evenings Off

Hands on Training

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Retirement Plan

Competitive Pay + Performance Bonuses

In-Person Mentorship & Ongoing Training

Mon-Fri Schedule

• 2+ years of licensed customer service experience
• Interest in a long-term careerwilling to pursue insurance licensing (with agency support)
• Strong verbal and written communication skills
• Highly organized with the ability to manage multiple tasks and clients at once
• Friendly, professional, and solutions-oriented—you love helping people
• Tech-savvy and comfortable using CRM platforms, email tools, and digital scheduling systems
• Able to work in-person and be an active, collaborative part of our growing team

• Serve as the primary point of contact for policyholders—handling questions, changes, billing issues, and claims support.
• Deliver a world-class client experience that builds trust and loyalty
• Support sales operations by preparing documents, scheduling appointments, and assisting with follow-ups
• Identify opportunities to cross-sell or recommend additional coverage options based on client needs
• Maintain accurate records and ensure compliance with agency and industry standards
• Collaborate closely with sales producers and leadership to ensure a smooth customer journey
• Help build and maintain referral relationships with clients and community partners

Welcome to Dickerson Insurance Agency-Farmers Insurance, where professionalism meets a warm embrace. As a leading player in the insurance industry, we prioritize client well-being above all. Join us in our mission to protect and serve with integrity, trust, and a welcoming spirit. Exciting opportunities await for those ready to make a difference in people's lives.

About Us

At Heather Dickerson Agency, Farmers Insurance, our mission is to provide comprehensive insurance solutions that protect individuals, families, and businesses across California. We pride ourselves on building lasting relationships with our clients and delivering service that exceeds expectations.

Join Dickerson Insurance Agency-Farmers Insurance for a dynamic career in the insurance industry. Our energetic team embodies professionalism and a commitment to excellence. Become part of a leading insurance agency dedicated to protecting and serving our clients with integrity. Explore opportunities with us today!