Dickerson Insurance Agency-Farmers Insurance
Insurance Customer Service Representative
Job Overview
Don’t wait, take the next step in your career today. Dickerson Insurance Agency-Farmers Insurance in Rancho Cucamonga, California, is looking for a motivated and dynamic individual to join our team as a Full or Part Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in insurance? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You’ll have the opportunity to grow your knowledge and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success. Annual base salary is based on experience with many opportunity to earn bonuses.
Salary Range: $40,000.00 - $50,000.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Tuition Reimbursement
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Follow through and exceed current and prospective client expectations.
A Property & Casualty insurance license is preferred.
Strong communication skills, both oral and written.
Ability to identify and solve problems, think critically, and make decisions quickly.
Responsibilities
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Provide customers with additional information about new products and services.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Assess and identify the wants and needs of your customer(s) over the phone.
Attend training and continuing education courses.
Handle customer renewals.