Are you looking for a career, not just another job? Do you want to be part of a growing industry where you can build long-term success, develop new skills, and make a real impact on clients' lives?

If so, Denise Ibsen-Farmers Insurance Agency is looking for you to join our team in Woodland, CA as a Customer Sales & Service Representative (CSSR)!

This is not just a customer service role—sales is a key component of the position. We are looking for motivated professionals who want to develop their skills, grow within our agency, and be part of a dynamic, high-performing team. You’ll be expected to proactively assist clients with coverage options, identify opportunities for cross-selling and upselling, and ensure clients have the protection they need—all while building a rewarding and sustainable career in the insurance industry.

This is the kind of job where you will learn something new every day—whether it's about insurance, sales strategies, customer service, or professional growth. If you’re ready to expand your knowledge and develop valuable skills, this is the opportunity for you!

Why Join Us?

• Health, dental, vision, and retirement benefits.
• A supportive, fun, and competitive work environment.
• Opportunities for career growth and development within the insurance industry.
• Be part of a team that values professionalism, integrity, and long-term success.

How to Apply:

• Submit your resume.
• Complete the personality profile, problem-solving assessment, and short-answer responses (instructions provided after resume submission).
• Schedule your phone interview via Calendly (link provided after assessment completion).
• Call in at the scheduled time—we can’t wait to meet you!

This is a long-term career opportunity for driven individuals who want to grow in the insurance industry. If that’s you, apply now!

Salary Range: $41,600.00 - $65,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Retirement Plan

Evenings Off

• Career-focused individuals only—we are looking for someone who wants to build a future in the insurance industry, not just another job.
• California Property & Casualty Insurance License (must be obtained within 30 days of hire if not already licensed).
• California Life, Health & Accident Insurance License (must be obtained within 60 days of hire if not already licensed).
• Sales Mindset: This is not just a customer service role. You must be comfortable offering and closing sales opportunities.
• Strong Office & Tech Skills: Prior office experience, strong computer proficiency, and familiarity with Microsoft 365.
• Professionalism: You must carry yourself professionally in both appearance and communication.
• Critical Thinking & Problem Solving: Ability to think on your feet, follow processes, and prioritize multiple tasks efficiently.
• Coachability: Willingness to learn, take feedback, and grow with our agency.
• Trustworthy & Ethical Behavior: We value honesty and integrity in everything we do.
• Bilingual (English & Spanish) is a plus but not required.

• Provide exceptional customer service while maintaining a positive and professional demeanor.
• Assist clients with policy changes, coverage additions, and identifying gaps in coverage.
• Engage in cross-sales and up-sales to help clients maximize their protection.
• Communicate via phone, email, and text with customers while documenting interactions in our CRM systems (strong typing and computer skills are essential).
• Build strong client relationships to drive retention and referrals.
• Work in a team-oriented environment that values growth, competition, professional development and fun.
• Continuously learn new things about insurance products, sales techniques, and customer service strategies.

Denise Ibsen-Farmers Insurance Agency is a team of dedicated professionals committed to providing exceptional customer service while helping clients protect what matters most. We take pride in educating our customers about their insurance options and ensuring they have the coverage that best fits their needs.

At our agency, we foster a collaborative, growth-focused environment where team members learn something new every day, develop valuable skills, and build rewarding careers in the insurance industry. We are always looking for motivated, career-driven individuals who are eager to succeed, grow with us, and make a meaningful impact.

If you are coachable, hardworking, and ready to take the next step in a long-term career, we encourage you to apply today and join our team!

• Career-Focused Growth – We are not just offering a job; we are offering a long-term career path in the insurance industry.
• A Supportive, Professional Team – Work in an environment that values collaboration, professionalism, and integrity.
• Learn Something New Every Day – Gain valuable experience in sales, customer service, and insurance products that will set you up for long-term success.
• Competitive Compensation – Base pay plus commission opportunities with unlimited earning potential.
• Comprehensive Benefits Package – Including health, dental, vision, and retirement benefits.
• Make a Meaningful Impact – Help clients protect their families and businesses while growing your own career.

Join us and be part of a team that values your growth, success, and long-term potential!