Mei Mei Chua Insurance Agency Inc., a well-established and thriving Farmers Insurance agency located in Fremont, California, is seeking a Full-Time Insurance Customer Service Representative to join our outstanding team. Whether youre an experienced insurance professional or new to the industry, this opportunity is your chance to grow, earn, and make a meaningful impact.

What Were Looking For:

We are seeking a positive, enthusiastic, and professional individual who enjoys helping people and thrives in a team-oriented environment. Youll use your excellent communication and problem-solving skills to support clients, service policies, and contribute to the agencys growth goals.

No Insurance Experience? No Problem!

If you have a background in customer service, retail, hospitality, or any client-facing role, well train you from the ground up. Well even pay for you to get your insurance license!

Youll start with a competitive base salary and have the opportunity to earn commissions during your first year.

Already Licensed and Experienced? Even Better!

If youre currently licensed and looking for a new opportunity, youll start at a negotiated base salary based on your experience, with top performers earning additional commissions and bonuses.

You'll also receive ongoing training, leadership development opportunities, and the ability to grow within a high-performing agency.

Why Join Us?

Competitive base salary + commission and performance bonuses

Paid training and licensing (for entry-level candidates)

Career development opportunities

A supportive, high-energy team environment

The opportunity to truly make a difference in our clients lives

If you're ready to bring your energy, learn new skills, and help deliver exceptional service to amazing clients we want to hear from you.

Location: Fremont, CA

Position: Full-Time

Apply Today and Lets Grow Together!

Salary Range: $24.00 - $28.00 per month

Benefits

Monthly Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Pass Background check

Driver's license

• We are looking for a motivated and service-oriented Customer Service Representative (CSR) to join our growing insurance agency. This role plays a key part in maximizing positive client experiences by handling inquiries, resolving concerns, and supporting policyholders throughout their customer journey. You'll act as a bridge between our clients and internal teams, contributing to both customer satisfaction and agency growth.
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• Key Responsibilities:
• Client Relationship Management:
• Deliver exceptional service by responding to client inquiries, concerns, and requests regarding personal and commercial insurance products.
• Build rapport with customers to increase retention and identify opportunities for additional coverage.
• Assist with the annual policy review process, offering tailored recommendations based on client needs.
• Maintain accurate records of customer interactions, transactions, and follow-up actions in accordance with agency procedures.
• Serve as a liaison for clients during the claims process, providing status updates and advocating on their behalf.
• Sales & Policy Support:
• Solicit, sell, and negotiate new business policies in accordance with agency sales goals.
• Conduct basic field underwriting and risk analysis to ensure coverage recommendations align with company guidelines.
• Review renewal policies and take appropriate action to retain the business.
• Identify cross-sell and up-sell opportunities for products such as auto, home, life, and commercial insurance.
• Administrative & Compliance Duties:
• Ensure compliance with company and agency operational guidelines and underwriting procedures.
• Maintain licensing requirements by obtaining Property & Casualty and Life/Health licenses within six (6) months of hire (if not already licensed).
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• Support general office operations and perform other duties as assigned.
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• What Were Looking For:
• Excellent verbal and written communication skills
• Strong organizational and problem-solving abilities
• Professional, courteous, and customer-focused demeanor
• Ability to multitask in a fast-paced environment
• High school diploma or equivalent required
• Insurance experience preferred but not required
• Must be able to obtain P&C and Life/Health licenses within six months (agency-paid training and licensing available)

• Why Join Our Team?
• Competitive base salary + performance-based commissions and bonuses
• Paid training and licensing for entry-level candidates
• Ongoing professional development and career advancement opportunities
• A positive, inclusive, and high-performing team environment
• The opportunity to make a meaningful impact on people's lives through insurance

David M. Pinheiro Insurance Agency Inc is a team of dedicated individuals that work hard to provide each customer the best service while educating them on insurance products that would benefit them the most. We are always looking for talented individuals who want to succeed in the insurance industry. If you are willing to learn and looking for a rewarding career opportunity, then we encourage you to apply today! Here are some ways Farmers contributes to your success: ¢ The choice of building or buying an agency ” plus financial support options ¢ More than 50 highly competitive insurance and financial services products ¢ Multiple opportunities to maximize your income, including quarterly bonuses, residual programs and performance rewards ¢ Ongoing training and support through the University of Farmers, one of the most awarded corporate training organizations in the world ¢ Corporate sponsorship of charities and non-profit programs in your community ¢ Veterans transition program and more.  If you're ready to learn more about the rewards of working as a Farmers agent, give me call. Let's discuss your experience, business goals and entrepreneurial options.