We are seeking a highly organized and professional Chief of Customer Experience to join our team. This individual will be responsible for ensuring seamless customer interactions, managing the agency owner's email and calendar, and proactively engaging with clients during significant life events. The ideal candidate is detail-oriented, a strong communicator, and a problem solver with excellent writing skills.

Salary Range: $16,000.00 - $32,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Parental Leave

Strong organizational skills with the ability to manage multiple tasks effectively.

Excellent written and verbal communication skills with professional-level writing ability.

High attention to detail and ability to problem-solve independently.

Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and CRM systems.

Experience in customer service, administrative support, or related fields preferred.

Ability to maintain confidentiality and handle sensitive information with discretion.

Positive, proactive attitude with a passion for delivering excellent customer experiences.

Manage and prioritize the agency owner’s email, ensuring timely responses and organization.

Maintain and coordinate the agency owner’s calendar, scheduling meetings, client reviews, and internal tasks.

Serve as the primary point of contact for onboarding customers, ensuring their experience is smooth, efficient, and positive.

Proactively reach out to customers for key life events such as birthdays, anniversaries, policy milestones, and claims follow-ups.

Organize and send personalized care packages to clients to enhance their customer experience.

Schedule policy reviews and ensure customers remain informed about their coverage.

Draft professional communications, including emails, letters, and customer engagement materials.

Assist with general administrative duties to keep agency operations running smoothly.

Identify and implement ways to improve customer experience and internal processes.

Insuring autos, properties, boats, motorcycles, RVs, life or businesses. With our multiple policy discounts, the more you insure with us, the more you save. We opened the Dillsburg agency in November of 2007, and have been growing in the community ever since. We get involved with local, community causes and events. We think our customers really like the value and protection they get from Allstate and the extra service they get from my agency. We have found our expanded business hours really help the agency work with busy families with their hectic schedules.