David Cox Farmers Insurance
Customer Service Representative
Job Overview
Join a team that cares about our customers and you! David Cox Farmers Insurance in Portland, Oregon, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.
Salary Range: $50,000.00 - $55,000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Mon-Fri Schedule
Hands on Training
Evenings Off
Career Growth Opportunities
Requirements
A Property & Casualty insurance license is required or the ability to obtain one.
Minimum 3-5 years prior experience is preferred.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Confident, self-starter who works well independently.
Strong communication skills, both oral and written.
Ability to tactfully handle stressful and difficult situations.
Be capable of handling customer rejection.
Responsibilities
Process customer policy change requests.
Complete Evidence of Insurance requests.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Return all phone messages promptly.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products and services.
Provide exceptional customer service and support.
Develop and maintain client relationships.
Work independently and as part of a team.
Stay up-to-date on industry market trends and best practices.