Darron Beard-Farmers Insurance Agency
Customer Service Representative
Job Overview
Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.
No prior experience is necessary Apply for the position today by completing the form and completing the assessment.
Salary Range: $30,000.00 - $65,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Career Growth Opportunities
Requirements
• Active Texas Property & Casualty insurance license (required)
• Ability to work independently and recognize what needs to be done without constant direction
• Strong follow-through and attention to detail
• Comfortable managing multiple tasks and seeing them through to completion
• Prior insurance customer service experience preferred
• Strong phone communication and customer service skills
• Reliable, punctual, and able to stay on task without frequent redirection
• Comfortable with accountability, metrics, and performance expectations
• Willingness to follow established processes and documentation standards
Responsibilities
• Take full ownership of assigned service requests from start to resolution
• Proactively identify next steps without waiting to be told
• Handle inbound and outbound customer service calls, emails, and texts
• Accurately document all customer interactions and actions taken in the agency management system
• Follow up on open items, pending carrier actions, and customer requests until completed
• Manage time effectively and stay focused on assigned priorities throughout the day
• Assist clients with policy changes, billing questions, cancellations, and reinstatements
• Monitor late payments and cancellation notices and take appropriate action to retain customers
• Cross-sell additional insurance products when appropriate and flag opportunities for sales
• Communicate clearly with insurance carriers to resolve client issues
• Support onboarding of new policies after sale
• Maintain professionalism and accountability in all customer interactions