Customer Service. That is your job, which is often dead in today's world. Franckewitz Agency believes in customers first, a company where you can have fun and get work done simultaneously. I need a person who wants to apply their organizational, patience, and hard work skills in a career without a ceiling. Helping set appointments, take phone calls, and assist clients with their various needs.

Salary Range: $25,000.00 - $40,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Vision Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

• Experience: Previous experience in customer service, secretary, or administrative role preferred.
• Communication Skills: Exceptional verbal and written communication skills with a friendly, warm, and professional phone manner.
• Organizational Skills: Strong attention to detail and excellent organizational skills, with the ability to manage multiple tasks at once.
• Customer-Focused: A passion for delivering outstanding service and making every customer interaction a memorable one.
• Technology Proficient: Comfortable using office software (e.g., Microsoft Office Suite) and customer management systems.
• Problem-Solving: Ability to anticipate customer needs and resolve any issues or concerns in a timely and professional manner.
• Insurance License: The office will help via tuition reimbursement. Required within 90 days.

• Inbound Call Management: Answer all inbound customer calls with enthusiasm, professionalism, and an unwavering focus on delivering excellent customer service.
• Customer Satisfaction: Ensure all customer requests are addressed promptly and effectively. Follow up periodically with customers to check on their experience, offer additional assistance, and ensure satisfaction.
• Proactive Customer Outreach: Reach out to customers for check-ins and follow-ups, to set review appointments, and to wish them a happy birthday or special occasions.
• Organizing and Maintaining Files: Efficiently organize, store, and retrieve important customer information, documents, and records to maintain smooth operations.
• Scheduling and Coordination: Manage appointment scheduling for customers, ensuring that meetings and calls are scheduled in a timely manner.
• Administrative Support: Assist with any other administrative tasks that ensure the smooth operation of the office, including data entry and correspondence, and support various departments as needed.
• Customer Experience Enhancement: Continuously look for opportunities to enhance customer interactions and elevate the customer experience, suggesting improvements to processes and communications where applicable.