Cupo Insurance Agency
Personal Lines Customer Service Representative
Job Overview
Join Cupo Insurance Agency, a welcoming and renowned insurance agency located in the heart of Clifton, New Jersey. We are currently seeking a friendly and enthusiastic Personal Lines Customer Service Representative to join our dedicated team. As a key member of our agency, you will play a vital part in ensuring our clients receive exceptional customer service and personalized attention. We pride ourselves on creating a warm and supportive environment where every client's needs are met with care and professionalism. In this role, you will be responsible for managing personal lines insurance inquiries, offering tailored solutions, and maintaining long-lasting relationships with our valued clients. If you are passionate about helping others, eager to work in a supportive team atmosphere, and ready to make a difference in the world of insurance, Cupo Insurance Agency is the perfect place for you. Apply now and embark on a rewarding career journey with us!
Salary Range: $55,000.00 - $65,000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Life Insurance
Disability Insurance
Mon-Fri Schedule
Retirement Plan
Requirements
Experience: Previous experience in personal lines customer service.
Licensing: Must have a valid Property & Casualty License in New Jersey.
Communication Skills: Excellent verbal and written communication skills are essential.
Customer Service: Demonstrated ability to provide exceptional customer service and build lasting client relationships.
Problem Solving: Strong analytical skills to effectively troubleshoot issues and provide solutions.
Detail-Oriented: High attention to detail with an emphasis on accuracy and professionalism.
Organization: Ability to manage multiple tasks and prioritize workload efficiently.
Tech-Savvy: Proficient with computers including Outlook and AMS360 is a plus.
Team Player: Ability to collaborate effectively with colleagues and work within a team-oriented environment.
Responsibilities
Customer Interaction: Provide courteous, prompt, and efficient service to customers regarding their personal insurance needs.
Quoting New and Renewal Personal Lines Policies.
Inquiry Handling: Respond to customer inquiries in a timely and accurate manner, ensuring customer satisfaction and loyalty.
Policy Management: Assist clients with policy changes, renewals, and explaining coverages in a clear and easy-to-understand manner.
Relationship Building: Develop and maintain strong relationships with clients by providing exceptional service and understanding their unique needs.
Problem Solving: Handle customer complaints and resolve issues by investigating problems and developing solutions.
Documentation: Accurately document customer interactions and process customer transactions efficiently.