As a Customer Service Representative, you'll be the primary point of contact for our customers, providing exceptional support and resolving inquiries with a positive and helpful attitude. You'll be instrumental in ensuring customer satisfaction and building lasting relationships.

Salary Range: $34,000.00 - $53,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Career Growth Opportunities

High school diploma or equivalent; some college preferred.

1+ years of experience in a customer service role

Excellent verbal and written communication skills.

Strong active listening skills

Problem-solving aptitude

Ability to multitask, prioritize, and manage time effectively

Patience, professionalism, and a positive attitude

Ability to work independently and as part of a team.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Provide accurate information about products/services, pricing, and policies.

Troubleshoot and resolve customer issues, complaints, and concerns efficiently and effectively.

Document all customer interactions accurately in our system.

Identify opportunities to upsell or cross-sell products/services when appropriate.

Collaborate with other departments to ensure a seamless customer experience.

Stay up-to-date on product knowledge and company procedures

Culligan Water, a DFW leader since 1947, passionately delivers superior water solutions for homes and businesses. We ensure pristine drinking water and optimal water quality, vital for health and the food & beverage industry. Join our energetic team dedicated to environmental stewardship and empowering a world of better water!