Join Crain Insurance Group, a dedicated team in Cypress, Texas, as a Licensed Insurance Account Manager. In this pivotal role, you'll provide exceptional support to our policyholders, ensuring they have a seamless experience with our insurance offerings. Our focus on positive relationships sets us apart; we believe in creating an inviting environment where our clients feel valued and understood. As part of our team, you will engage with customers and address their inquiries, providing personalized service that reflects our commitment to excellence. We welcome individuals who are passionate about customer service and are ready to contribute to a supportive team atmosphere. If you're ready to make a difference and grow in your career, Crain Insurance Group is the place for you!

Salary Range: $45,000.00 - $75,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Evenings Off

Mon-Fri Schedule

Hands on Training

Monthly Bonus Opportunities

Quarterly Outings

Weekly Team Meetings

Home & Work Life Balance

Family Friendly

Appreciation Lunches

Licensing: Active Texas Property & Casualty License is required.

Experience: Minimum of 3 years in an insurance account management role preferrably in an independent insurance agency.

Communication Skills: Excellent verbal and written communication skills with a client-focused approach.

Problem-Solving: Strong ability to address and resolve customer inquiries and concerns efficiently.

Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Tech-Savvy: Proficient with Microsoft Office Suite and experience with insurance management software is preferred.

Detail-Oriented: Attention to detail with a commitment to delivering high-quality service.

Team Player: Strong collaboration skills and the ability to work effectively within a team environment.

Client Management: Build and maintain strong relationships with clients, ensuring their needs are met proactively.

Policy Administration: Handle the administration and management of clients' insurance policies efficiently.

Consultative Selling: Assess clients’ insurance needs and recommend appropriate coverage options to enhance their protection.

Issue Resolution: Address and resolve client inquiries and concerns in a timely manner, maintaining high satisfaction levels.

Collaboration: Work closely with the sales team to identify new opportunities for account growth and to provide exceptional service.

Continuous Learning: Stay informed on industry changes and new products to better serve clients and advise them accurately.

At Crain Insurance Group (CIG), we are dedicated to providing exceptional insurance solutions with a foundation built on Integrity, Honesty, and Compassion. Our mission is to protect what matters most to our clients while delivering outstanding service and personalized coverage options.

We are a growing agency that values relationships—both with our clients and within our team. Internally, we strive to create a positive, driven, and collaborative work environment built on three key team values:

Humble – We put clients first, work as a team, and remain open to learning.

Hungry – We are proactive, ambitious, and motivated to grow.

Smart – We communicate effectively, work efficiently, and provide thoughtful solutions.

Welcome to the team—we’re excited to grow together!

As a member of our team, you will play a vital role in servicing clients, managing policies, and helping the agency grow. We encourage innovation, offer opportunities for professional development, and reward hard work. At CIG, success is not just about numbers—it’s about building trust, delivering results, and making a meaningful impact in our clients' lives.