Join the Copeland Insurance Agency, a reputable name in the insurance industry renowned for its dedication to excellent customer service. We are looking for an enthusiastic Commercial Lines Customer Service Representative to join our team. While this is a fully remote position, our roots are firmly planted, and we take pride in fostering a welcoming and supportive work environment for all employees.

As part of our dynamic team, you will be the cornerstone for assisting our commercial clients with their insurance needs and our sales agents in their presentations of insurance. Your role is pivotal in ensuring customer satisfaction through efficient service and personalized support. We invite individuals who are passionate about making lasting connections and delivering top-notch service to join our growing family at Copeland Insurance Agency. Your journey with us promises to be rewarding, challenging, and fulfilling.

Salary Range: $18.00 - $27.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Work from Home

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Experience: At least 2 years of licensed, commercial independent insurance experience. No response will be given to applicants without this experience.

Knowledge: Strong understanding of commercial lines insurance products and services.

Communication Skills: Excellent verbal and written communication skills to connect effectively with clients and team members.

Problem-Solving: A demonstrated ability to solve problems and make informed decisions under pressure.

Technical Skills: Proficiency in using CRM software and other customer service tools.

Organizational Skills: Strong organizational and time-management skills to handle multiple accounts efficiently.

Remote Work: Ability to work independently in a fully remote environment and manage client interactions virtually.

Client Interaction: Provide exceptional customer service to commercial lines clients through effective communication and problem-solving skills.

Policy Management: Assist in the management and servicing of commercial insurance policies from inception to renewal, ensuring accuracy and compliance.

Issue Resolution: Effectively handle and resolve client inquiries, policy changes, and claims-related questions in a timely manner.

Documentation: Maintain accurate and up-to-date records for all client interactions and transactions in the agency management system.

Relationship Building: Develop and maintain strong client relationships to enhance customer satisfaction and loyalty.

Continuous Improvement: Participate in ongoing training and development to stay current with industry trends and best practices.

Copeland Insurance Agency is a community-driven, people first, independent insurance agency with locations throughout Kansas. Our primary goal is to take care of our clients, our communities, and each other. We help people protect what is important to them, and navigate the many options in the world of insurance. Our clients are not numbers to us and they deserve an agency that cares about their homes and businesses as much as they do.