Join the Connolly Insurance Group, a steadfast and committed force in the insurance industry, stationed right here in the heart of Hixson, Tennessee. As an integral member of our team, your role as an Insurance Customer Service representative places you at the forefront of customer interactions, where your dedication and enthusiasm will shine. We pride ourselves on delivering first-class service with a positive attitude, ensuring each client feels valued and supported. Your position is not just a job; it's an opportunity to make real connections with our clients while providing them with the necessary insurance solutions they need. Our company operates fully on-site, creating a dynamic and collaborative work environment that fosters professional growth and personal development. If you are passionate about customer care and wish to be part of a welcoming and supportive team, we encourage you to bring your unique talents to Connolly Insurance Group. Let's make a difference together!

Salary Range: $35,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Paid Holidays

Home/Life Work Balance

Bonus Opportunities

Business Casual Attire

Licensing Assistance Available

License: License Preferred, willing to train. Licensing assistance available.

Education: High school diploma or equivalent required; college degree preferred.

Experience: Previous experience in a customer service role, ideally in an insurance or financial services environment.

Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information in a simple and engaging way.

Customer Service: Demonstrated passion for providing excellent customer service and ability to manage challenging situations with professionalism and empathy.

Problem-Solving: Strong analytical skills and attention to detail, with the ability to quickly understand and resolve customer issues.

Teamwork: Great interpersonal skills and the ability to work well within a team environment.

Technology: Proficiency with office software and experience using CRM systems is a plus.

Client Assistance: Provide exceptional service to clients by answering inquiries and resolving issues related to insurance policies.

Policy Management: Assist clients in understanding their coverage, processing policy changes, and ensuring timely issuance of new policies.

Claims Support: Guide clients through the claims process, offering support and clarity at every step.

Record Maintenance: Accurately document client interactions, ensuring all records are current and aligned with company standards.

Feedback Gathering: Collect client feedback to help improve service strategies and client satisfaction.

Continual Education: Stay informed about industry changes to provide accurate and up-to-date information to clients.

At Connolly Insurance Group, we’re not just insuring lives; we’re empowering futures! As a leader in the insurance industry, we deliver innovative solutions tailored to our clients’ needs. Our team thrives on collaboration, creativity, and a passion for service, fostering a culture that celebrates each member’s contributions. Join us and be part of a dynamic environment where your ideas matter and drive real impact. Discover your potential at Connolly Insurance Group, where every day is an opportunity to shine!

At Connolly Insurance Group, we are driven by a passion for protecting what matters most to our clients. Our energetic and professional team is dedicated to providing innovative insurance solutions tailored to individual needs. We foster a dynamic workplace culture that values collaboration, growth, and excellence. Join us and become part of an industry-leading firm that believes in empowering its employees while making a positive impact in the community. Your future starts here!