Join the Colby McCurdy Agency, a vibrant and community-focused company located in the heart of Ponchatoula, Louisiana. We are in search of a Receptionist/Customer Service Representative who embodies a positive and inviting demeanor. As the first point of contact for our clients, you will play a crucial role in shaping their experience with us. Your day-to-day interactions will reflect the warm and welcoming atmosphere we pride ourselves on. This is an excellent opportunity for those passionate about customer service and looking to contribute to a supportive and community-oriented environment. If you are enthusiastic about creating positive customer experiences and want to be part of a team that values each individual, we encourage you to apply to the Colby McCurdy Agency.

Salary Range: $37,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Retirement Plan

Customer Service Experience: Previous experience in a customer-facing role is highly desirable.

Communication Skills: Strong verbal and written communication skills are essential.

Tech Skills: Familiarity with office software and phone systems.

Problem-Solving: Ability to handle customer inquiries and resolve issues efficiently.

Interpersonal Skills: Friendly, approachable demeanor and excellent interpersonal skills.

Organized: Strong organizational skills and attention to detail.

Local: Must be available to work on-site in Ponchatoula, Louisiana.

Customer Interaction: Greet and assist customers in a friendly and professional manner, addressing their inquiries and providing the necessary information.

Phone Management: Answer incoming phone calls promptly and direct them to the appropriate departments or personnel.

Appointments: Schedule and manage appointments efficiently, ensuring smooth coordination and follow-up.

Documentation: Maintain accurate and organized records of customer interactions and service transactions.

Support Services: Provide general administrative support to various departments within the agency, as required.

Continuous Improvement: Stay informed about the agency’s services and policies to offer the best possible assistance to customers.

Problem Solving: Identify and resolve customer issues swiftly and effectively to ensure maximum satisfaction.

We are a premier Allstate Agency specializing in property & casualty insurance, life insurance, and financial services. Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team. We are committed to helping Louisiana and Mississippi residents assess their immediate and long-term needs and choose options that will help them achieve their goals. We are proud to be designated by Allstate as an Elite Agency.

We offer competitive pay, health insurance, and we believe in the protection that we provide to our clients.