Clinton Alford-Farmers Insurance Agency
Licensed Customer Service Representative
Job Overview
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary Range: $34,560.00 - $42,440.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Must have ability to multi-task.
- Follow through and exceed current and prospective client expectations.
- Bilingual, fluent in both English and Spanish is beneficial. Adhering to strict FCC rules, please don???t apply if you have any charges related to theft, violence, drugs within the past seven years or ANY past convictions concerning violation of the FCC rules.
Responsibilities
- Solicits for new business via telephone, networking, and other lead sources.
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.